Conflict is a natural part of working in teams, but when left unaddressed, it can undermine trust, productivity, and morale. This practical and reflective programme helps teams better understand each other, navigate difficult dynamics, and build a stronger foundation for collaboration.
Delivered either as a full-day in-person experience or across four engaging webinar sessions, Navigating Conflict Within Teams guides participants through the core areas that influence tension and connection in team environments.
Delivery Format: 1-day in-person (4 sections) or 4 x 90-minute online sessions
Audience: Teams experiencing interpersonal friction, growing pains, or culture shifts
Goal: Help teams build understanding, reduce tension, and move forward with empathy, alignment, and practical strategies.
Session Overview
Session 1: Communication Counts
Explore different communication styles and preferences, uncover what it takes to feel heard, and learn how to communicate more clearly and confidently within the team.
Session 2: Pressure Points
Identify the stressors and systemic factors that fuel friction. Dig beneath the surface of reactive behaviours to understand what’s really going on — and what can be done to ease the strain.
Session 3: Values & Strengths Alignment
Discover the unique strengths each team member brings and align around shared values. Understand how values impact team culture, motivation, and how conflict is handled.
Session 4: From Reaction to Resolution
Call out unhelpful behaviours with curiosity, not judgement. Learn practical tools for handling tough conversations and build a team culture of accountability, empathy, and psychological safety.
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